- How do I order?
- Why haven't I received the software I ordered?
- Why can't I order online?
- How do I uninstall one of your programs?
- Why am I experiencing problems with the sound?
- Why can't I hear the sounds on screensavers that come with sound?
- Why is the sound choppy?
- Why do I see only a black screen when the screensaver is on?
- When the screensaver starts, why does a message come up asking I if I want to install and run "Fraunhofer IIS mpeg layer - 3 codec"?
- How can I mute the sound?
- Why didn't the registration key (password) remove the seven-day limit?
- Why do I get an error when trying to install?
- When I move the mouse to shut down the screensaver, why do I get an error message saying that the screensaver has performed an illegal operation and will be shut down?
- Why are some of the images corrupt or garbled?
- Why are some transitions jerky or slow?
- Why did the evaluation period end prematurely?
- Why doesn't the "Hot Corners" feature work?
- Why doesn't the screensaver start on its own?

How do I order? If you have questions about how to order, please select Purchase from the menu above or contact us at info@shareking.net.

Why haven't I received the software I ordered? If you chose to have the software mailed to you, but it has not arrived, please contact us at info@shareking.net. If you chose to receive a registration key (password) by e-mail, but it hasn't yet arrived, please send a message to setSystems, who handles electronic delivery for us, at sales@setsystems.com.

Why can't I order online? If you had any problems with the order process or if you were unable to complete your order, please send a message to setSystems, the company that processes orders for us, at sales@setsystems.com. You can also call and order toll-free in the U.S. at 888-201-7131.

How do I uninstall one of your programs? To uninstall (remove) one of our programs from your computer, use the Windows Add/Remove Programs menu. To do this, click on the Start button, select Settings, select Control Panel, open Add/Remove Programs, select the program you wish to uninstall, and then click on Add/Remove....

Why am I experiencing problems with the sound? Why can't I hear the sounds on screensavers that come with sound? Why is the sound choppy?

• Make sure that you have downloaded the latest version of the screensaver. Older versions didn't have sound, and some websites still link to the older versions.
• Make sure that you have installed the latest version of Microsoft's Windows Media Player. Click on the icon to the right to download and install it. If you have an older version, uninstall it using the Add/Remove Programs menu in the Control Panel. Then install the latest version.
• We have received reports that Windows Media Player and Real Jukebox may not work well together. Try uninstalling both Real Jukebox and Windows Media Player and then reinstalling Windows Media Player.
• Microsoft offers further help in detecting and fixing sound problems. Clear here to visit Microsoft's support site.

Why do I see only a black screen when the screensaver is on? You need to install the latest version of Microsoft Windows Media Player. Click on the graphic above to go to Microsoft's website where you can download it.

When the screensaver starts, why does a message come up asking I if I want to install and run "Fraunhofer IIS mpeg layer - 3 codec"? You need to install the latest version of Microsoft Windows Media Player. Click on the graphic above to go to Microsoft's website where you can download it.

How can I mute the sound? You can mute the sound by clicking on Start, selecting Settings, selecting Control Panel, opening Display, clicking on the Screen Saver tab, selecting the screen saver whose sound you wish to mute, clicking on the Settings... button, clicking on the Multimedia tab, and checking the "Mute sounds" box.

Why didn't the registration key (password) remove the seven-day limit? The two most common reasons for this are 1) the key was mistyped and 2) the wrong screensaver was selected. To successfully enter the registration key, follow these instructions. Click on Start, select Settings, select Control Panel, open the Display icon, click on the Screen Saver tab, make sure that the correct screen saver is selected, click on the Settings... button, and then at the bottom of the Trial tab, type the registration code in the space provided. Type it in exactly as shown, and note that case is important. To make sure that the registration key was entered properly, click on the Settings... button again. The Trial tab should be gone. If not, type in the registration key again, exactly as shown.

Why do I get an error when trying to install? Our screensavers require Windows 95, 98 or NT. They will not work with Windows 3.1 or Macintosh computers. If you're using Windows 95/98/NT, and you still get an error while installing, the most likely reason for this is a corrupted download. Please try to download and install the software again. If you're running Windows NT, please download directly from Always Great Software, Inc. or from setSystems as they have the latest versions of our screensavers which fix a Windows NT install bug.

When I move the mouse to shut down the screensaver, why do I get an error message saying that the screensaver has performed an illegal operation and will be shut down? You have an older version of Microsoft Windows Media Player installed which is incompatible with the latest version. Our screensavers have been designed to work with the latest version. Click on the Windows Media Player icon above to download and install the latest version.

Why are some of the images corrupt or garbled? There are two likely causes:

• The most likely reason for this is a corrupted download. Please try to download and install the software again. We recommend that you first uninstall the software before reinstalling.
• Another reason may be that your system is in 256-color mode. In this mode, an image may change to very strange colors as a new image enters the screen. To fix this problem, go into your Display settings in the Control Panel. Click on the Settings tab. Change the colors to High Color (16-bit) or higher. You may need to restart your computer.

Why are some transitions jerky or slow? Our screensavers come with over twenty different transitions. If some of the transitions appear jerky or slow, the most likely cause is your hardware. Transitions can require significant processing power and memory. Some video cards may not be able to run the transitions as quickly and smoothly as possible. The easiest solution is to select only those transitions that you want. You can do this in the screensaver settings. To get there, open the Display properties in the Control Panel, select the Screen Saver tab, click on the Settings... button next to the name of the screensaver, and then select the Transitions tab. Place a check next to the transitions you want. You may need to experiment to find the optimal combination of transitions.

Why did the evaluation period end prematurely? Our screensavers base their evaluation period on the date of installation. If you change your computer's system date for any reason, the screensaver may think the evaluation period has ended. This could happen if you are testing your computer for Y2K bugs. It could also happen if your computer has a BIOS bug that causes the system date to be reset when you restart your computer. If you wish to continue evaluating a screensaver whose evaluation period ended early, please send a message to info@shareking.net.

Why doesn't the "Hot Corners" feature work? This feature only works in Windows 95, not Windows 98 due to a bug that Microsoft has not yet resolved. To use this feature in Windows 95, you must have Microsoft Plus! installed, and System Agent must be running. To activate System Agent, click the Start button, point to Programs, point to Accessories, point to System Tools, and then click System Agent. When you are prompted to confirm whether you want to run System Agent, click Yes.

Why doesn't the screensaver start on its own? There are several possible causes:

• If your web browser (e.g., Internet Explorer or Netscape) is open to a page that has a changing image (a banner ad or a webcam image, for example), Windows will believe that it is not idle. If Windows believes it is not idle, it will not start a screensaver. Try closing the web browser or minimizing it.
• This can occur if Microsoft Outlook Express or Microsoft Outlook 98 Internet Mail Only installation is configured to automatically check for new messages in a period of time that is shorter than the period of time that the screensaver is configured to start. For example, this behavior can occur if Outlook Express or Outlook is configured to automatically check for new messages after 5 minutes, and the screensaver is configured to start after 10 minutes. To work around this issue, configure the screensaver to start in a period of time that is shorter than the period of time that Outlook Express or Outlook is configured to automatically check for new messages.
• System screensaver may not work correctly with McAfee's Anti-Virus program installed. It may not come on at all.....or immediately shut off. This problem will only occur with McAfee's Anti-Virus Program installed. Follow these steps to fix the problem. Go to Start---Settings---Control Panel---Display. Under Display Properties there's a tab called ScreenScan. Uncheck the ScreenScan box.
• If you click on the Start button and open the Start Menu, the screensaver can't start while the Start Menu is open.
• If you regularly run DOS programs in Windows, check the Properties menu of those programs. There is a box on the Misc tab that, if checked, won't allow screensavers to start while the DOS program is running.
• If you are running a DOS program full-screen, the screensaver may not start.
• When the screensaver is about to start, Windows asks the application currently in the foreground if it is happy to let the screensaver start. If the application wishes, the screensaver will not start." Check the documentation of the programs that are running to see if they will not allow the screensaver to start.

Free support is available to those who purchase the full, registered version of our software. We also endeavor to assist users who are evaluating our software, but priority is given to our customers.

Below is a list of frequently asked questions (FAQ). If you run into difficulty, and your question is not answered, please send your technical support question to us at info@shareking.net.

If you have placed an order online or by phone and have questions about your order, please contact Qwerks, our reseller.

For all other questions, please send a message to us at info@shareking.net.